To build an understanding of what assertiveness is and how to demonstrate both self-confidence and assertiveness at work.

To enable participants to understand pressure and stress, and develop their resilience to manage challenging times as effectively as possible.

To help delegates to understand the impact that individual communication styles have on other people and how improving these skills can make it easier to achieve the desired outcomes.

To help delegates to understand the impact that individual communication styles have on other people and how improving these skills can make it easier to achieve the desired outcomes.

To develop the capability to manage and de-escilate conflict.

The specific aim of this workshop is to explore ways of ensuring that the team culture supports the wellbeing of individuals and the performance of the team in hybrid workplace.

To develop an understanding of methods to improve creativity and demonstrate innovation, when solving work-related problems.

To equip delegates with the skills, knowledge and techniques to be able to provide excellent service to both internal and external customer.

To enable participants to take a structured approach to writing job applications and build confidence in applying for roles.

To develop the skills and awareness needed to decide when and how to delegate and who to delegate tasks to. In addition, delegates will have the opportunity to identify the actions needed for teams and individuals to feel empowered.

To enable delegates to prepare and lead meetings that are productive and outcome focused.

To enable participants to improve their reading speed, while ensuring key information is identified and retained.

This course is designed for delegates to improve their business writing skills.

To build an understanding of how to use emotional intelligence to manage the impact we have when engaging with, and influencing, our customers.

The specific aim of this workshop is to explore ways of ensuring effective communication and inclusion in a hybrid workplace.

To develop practical and appropriate facilitation skills to use in the workplace.

The aim of this programme is to provide an overview of why people may be difficult, the different types of conflict this can create and how to diffuse this.

The aim of this programme is to provide an overview of why people may be difficult, the different types of conflict this can create and how to diffuse this.

This course is designed to help delegates excel at interviews and learn how to relate to interviewers. It will provide tips on giving clear and evidence-based answers to create a positive impression in an interview.

To equip participants with the necessary skills and knowledge to manage projects.

To instil confidence within managers when facing and managing change and identify how to do so effectively.

This course is designed to help participants develop skills and confidence to tackle challenging conversations, which may arise from managing change and/or performance of teams and individuals.

The specific aim of this workshop is to explore benefits and principles of output focused performance management in a hybrid workplace.

This course is aimed at managers who are responsible for managing stress within their teams. The course focuses on identifying and managing stress as part of their management role.

To provide delegates with the essential skills to lead, organise and motivate in order to obtain the best performance from a team by gaining maximum effort, commitment and co-operation from team members in the achievement of objectives.

To develop the necessary skills to take notes efficiently during meetings and write up into structured and concise meeting minutes.

To develop the necessary skills to take notes efficiently during meetings and write up into structured and concise meeting minutes.

To help build employees competence and confidence when negotiation with internal colleagues and external contacts.

To enable participants to reflect objectively on past performance at interview and implement changes where required.

To develop confidence and conviction when dealing with others at work.

To develop the skills, methods and thinking needed by delegates to produce and present effective presentations to their target audience(s).

To identify the key steps that are required to establish an effective recruitment and selection process that supports organisations in selecting the right people for posts.

Creating & Maintaining Wellbeing Culture in a Hybrid Workplace: The specific aim of this workshop is to explore ways of ensuring that the team culture supports the wellbeing of individuals and the performance of the team in hybrid workplace.

Engaging Effectively in a Hybrid Workplace: The specific aim of this workshop is to explore ways of ensuring effective communication and inclusion in a hybrid workplace.

Managing Performance in a Hybrid Workplace: The specific aim of this workshop is to explore benefits and principles of output focused performance management in a hybrid workplace.

To enable delegates to consider where their time goes and how effectively it is used. To improve their time management skills, prioritise their workload and maximise the resources available to them.

To enable delegates to consider where their time goes and how effectively it is used. To improve their time management skills, prioritise their workload and maximise the resources available to them.

To introduce or improve the skills needed for training individuals in the workplace.

To increase awareness of the unconscious bias that exists in us all.

To enable participants to take a structured approach to writing effective reports which are concise, easy to read, achieve their purpose and are appropriate for the intended audience.

To enable participants to take a structured approach to writing job applications and build confidence in applying for roles.