Emotional Intelligence | Premier Partnership
What are you Looking for?
SHOPPING CART

No Products in the Cart
TOTAL:
£0.00
PROCEED TO CHECKOUT
VIEW CART
img

title

  • details
qty X
price

Can't find what you're looking for? Give us a call on 01302 369700

Course Code: PP0093

Emotional Intelligence

£550.00

+VAT

£660.00

per course | +VAT | Prices may vary for existing customers

3 Hours

12

Face-to-Face / Virtual Classroom

Course Information

Course Overview

To build an understanding of how to use emotional intelligence to manage the impact we have when engaging with, and influencing, our customers.

Target Audience

All Staff

Learning Outcomes

  • Understand the role emotional intelligence plays in empathising with and understanding customers and their needs
  • Demonstrate the benefits of being able to read emotions in faces and body language
  • Increase their awareness of their own emotions in different situations and how to manage those emotions positively
  • Identify various ways of using emotions in different situations and how to manage those emotions positively
  • Identify various ways of using emotions to connect with, persuade and manage people
  • Use tools and techniques that can boost emotional; intelligence

Assessment

Qualitative assessment by Tutor with exam test.

Book this course today

Help Desk Image

We're here to help

We provide support on all virtual platforms to ensure you have the smoothest possible virtual learning experience.

Have a question about virtual learning?

Get in Touch

Private Event FAQs

You might also be interesed in

Course Code: PP0001

Assertiveness and Self-confidence

To build an understanding of what assertiveness is and how to demonstrate both self-confidence and assertiveness at work.

1 Day

12

Face-to-Face / Virtual Classroom

£895.00

per course | +VAT

View Course

Course Code: PP0013

Building Resilience and Personal Stress Management

To enable participants to understand pressure and stress, and develop their resilience to manage challenging times as effectively as possible.

1 Day

12

Face-to-Face / Virtual Classroom

£895.00

per course | +VAT

View Course

Course Code: PP0002

Communication Skills

To help delegates to understand the impact that individual communication styles have on other people and how improving these skills can make it easier to achieve the desired outcomes.

3 Hours

12

Face-to-Face / Virtual Classroom

£550.00

per course | +VAT

View Course
BACK TO TOP