Customer Service Excellence | Premier Partnership
What are you Looking for?
SHOPPING CART

No Products in the Cart
TOTAL:
£0.00
PROCEED TO CHECKOUT
VIEW CART
img

title

  • details
qty X
price

Can't find what you're looking for? Give us a call on 01302 369700

Course Code: PP0099

Customer Service Excellence

£895.00

+VAT

£1,074.00

per course | +VAT | Prices may vary for existing customers

1 Day

12

Face-to-Face / Virtual Classroom

Course Information

Course Overview

To equip delegates with the skills, knowledge and techniques to be able to provide excellent service to both internal and external customer.

Target Audience

All Staff

Learning Outcomes

  • Have an understanding of what constitutes excellent customer service when dealing with both internal and external customers
  • Recognise some of the pitfalls which can adversely affect customer relations
  • Understand the importance of excellent communication skills when dealing with customers
  • Recognise the customer service role as an ambassador for an organisation
  • Improve levels of confidence in customer facing roles

    • Assessment

    Qualitative assessment by Tutor.

    Book this course today

    Help Desk Image

    We're here to help

    We provide support on all virtual platforms to ensure you have the smoothest possible virtual learning experience.

    Have a question about virtual learning?

    Get in Touch

    Private Event FAQs

    You might also be interesed in

    Course Code: PP0001

    Assertiveness and Self-confidence

    To build an understanding of what assertiveness is and how to demonstrate both self-confidence and assertiveness at work.

    1 Day

    12

    Face-to-Face / Virtual Classroom

    £895.00

    per course | +VAT

    View Course

    Course Code: PP0013

    Building Resilience and Personal Stress Management

    To enable participants to understand pressure and stress, and develop their resilience to manage challenging times as effectively as possible.

    1 Day

    12

    Face-to-Face / Virtual Classroom

    £895.00

    per course | +VAT

    View Course

    Course Code: PP0002

    Communication Skills

    To help delegates to understand the impact that individual communication styles have on other people and how improving these skills can make it easier to achieve the desired outcomes.

    3 Hours

    12

    Face-to-Face / Virtual Classroom

    £550.00

    per course | +VAT

    View Course
    BACK TO TOP