Managing Difficult Conversations | Premier Partnership

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Course Code: PP0096

Managing Difficult Conversations

£895.00

+VAT

£1,074.00

per course | +VAT | Prices may vary for existing customers

1 Day

12

Face-to-Face / Virtual Classroom

Course Information

Course Overview

This course is designed to help participants develop skills and confidence to tackle challenging conversations, which may arise from managing change and/or performance of teams and individuals.

Target Audience

Team Leaders, First Line Managers, Middle Managers.

Learning Outcomes

  • Identify why some conversations may be defined as difficult
  • Describe the steps involved in planning for these conversations
  • Demonstrate the skills needed for these conversations and achieve the outcomes required
  • Review the specific situations that they find most challenging and have developed strategies for dealing with these
  • Assessment

    Qualitative assessment by Tutor.

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