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This ITIL®4 Specialist: Create, Deliver, and Support (CDS) course covers the 'core' service management activities and the 'creation' of services. It focuses on integrating different value streams and activities to create, deliver, and support IT-enabled products and services while also covering supporting practices, methods, and tools and an understanding of service quality and improvement methods.
In this ITIL®4 Specialist course, you will learn how to: Plan and build a service value stream to create, deliver and support service. Identify how relevant ITIL® practices contribute to the creation, delivery, and support across the SVS and value streams. Create, deliver, and support services. Practice exams, prep questions, and additional resources are included.
ITIL 4 Specialist Certification Information. The course prepares you for the ITIL®4 Specialist: Create, Deliver, and Support exam, one of five exams needed to achieve ITIL®4 Managing Professional (MP) Certification. You will be provided with an exam voucher for each exam and a link to register and schedule your online exam sessions with the PeopleCert® web proctoring service. You will take your exams after you have completed your training course. Visit the PeopleCert website for more information on the logistics of taking your web-proctored exam with PeopleCert.
Delivery Method: Face-to-Face / Virtual Classroom
Max delegates: 18
Duration: 3 days
For more information about this course please contact us.
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