Asbestos and Legionella Awareness | Premier Partnership
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Asbestos and Legionella Awareness

Course Information

To enable individuals to understand best practice when working with or managing the risks from Asbestos.

All Staff

  • Understand legislation pertinent to Asbestos and Legionella
  • Be aware of the risks
  • Risk Controls

    • Qualitative assessment by Tutor.

    Delivery Method: Face-to-Face / Virtual Classroom

    Max delegates: 12

    Duration: 3 Hours

    For more information about this course please contact us.

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    Handling Difficult Customers

    The aim of this programme is to provide an overview of why people may be difficult, the different types of conflict this can create and how to diffuse this.

    All Staff

  • Describe how and why people may get upset
  • Explain how poor service may lead to difficult customers
  • Describe the role of communication in diffusing difficult situations
  • Outline some of the techniques that can be used to build rapport with customers
  • Demonstrate listening techniques that can manage conflict or diffuse difficult situations
  • Develop a personal action plan to manage conflict

    • Qualitative assessment by Tutor.

    Delivery Method: Face-to-Face / Virtual Classroom

    Min / Max delegates: 12

    Duration: 3 Hours

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    Sharps and Blood Bourne Viruses

    To provide essential safety information for staff at risk from sharps and blood bourne viruses.

    All Staff

  • Be aware of blood bourne viruses and how you could be infected
  • Identify the hazards associated with sharps and needlesticks
  • Identify situations where you may be exposed to sharps and needle sticks and know safe precautions to take
  • Explore company policy and legal outlines on the management of sharps
  • Understand what to do if you suffer a puncture injury
  • Understand how to store and dispose of sharps and needlesticks

    • Qualitative assessment by Tutor.

    Delivery Method: Face-to-Face / Virtual Classroom

    Min / Max delegates: 12

    Duration: 3 Hours

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    Effective Reading

    To enable participants to improve their reading speed, while ensuring key information is identified and retained.

    All Staff, Team Leaders, First Line Managers, Middle Managers. Senior Managers

  • Demonstrate being a more effective reader
  • Use the 5 Step Reading Process system
  • Use peripheral vision to guide the eyes
  • Use a pacer
  • Demonstrate increased vocabulary
  • Understand testing reading speed and comprehension level

    • Qualitative assessment by Tutor.

    Delivery Method: Face-to-Face / Virtual Classroom

    Min / Max delegates: 12

    Duration: 1 Day

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