Influencing & Persuading – Premier Partnership
What are you Looking for?
SHOPPING CART

No Products in the Cart
TOTAL:
£0.00
PROCEED TO CHECKOUT
VIEW CART
img

title

  • details
qty X
price

Can't find what you're looking for? Give us a call on 01302 369700

Influencing & Persuading

Course Information

To help build employees competence and confidence when negotiation with internal colleagues and external contacts.

At the end of this workshop learners will have:

  • Considered the preparation required for effective negotiating
  • Discussed the usual stages and structure of a negotiation
  • Explored the skills and behaviours needed to become effective negotiators
  • Gained an insight to the process of negotiation
  • Identified various ways of handling potentially challenging tactics

    • Delivery Method: Face-to-Face / Virtual Classroom

    Max delegates: 12

    Duration: 1 day

    For more information about this course please contact us.

    Enquire Here

    You might also be interesed in

    Asbestos and Legionella Awareness

    To enable individuals to understand best practice when working with or managing the risks from Asbestos.

    All Staff

  • Understand legislation pertinent to Asbestos and Legionella
  • Be aware of the risks
  • Risk Controls

    • Qualitative assessment by Tutor.

    Delivery Method: Face-to-Face / Virtual Classroom

    Min / Max delegates: 12

    Duration: 3 Hours

    View Course

    Handling Difficult Customers

    The aim of this programme is to provide an overview of why people may be difficult, the different types of conflict this can create and how to diffuse this.

    All Staff

  • Describe how and why people may get upset
  • Explain how poor service may lead to difficult customers
  • Describe the role of communication in diffusing difficult situations
  • Outline some of the techniques that can be used to build rapport with customers
  • Demonstrate listening techniques that can manage conflict or diffuse difficult situations
  • Develop a personal action plan to manage conflict

    • Qualitative assessment by Tutor.

    Delivery Method: Face-to-Face / Virtual Classroom

    Min / Max delegates: 12

    Duration: 3 Hours

    View Course

    Sharps and Blood Bourne Viruses

    To provide essential safety information for staff at risk from sharps and blood bourne viruses.

    All Staff

  • Be aware of blood bourne viruses and how you could be infected
  • Identify the hazards associated with sharps and needlesticks
  • Identify situations where you may be exposed to sharps and needle sticks and know safe precautions to take
  • Explore company policy and legal outlines on the management of sharps
  • Understand what to do if you suffer a puncture injury
  • Understand how to store and dispose of sharps and needlesticks

    • Qualitative assessment by Tutor.

    Delivery Method: Face-to-Face / Virtual Classroom

    Min / Max delegates: 12

    Duration: 3 Hours

    View Course
    BACK TO TOP