Emotional Intelligence

£550.00

+VAT

£660.00

per course | +VAT | Prices may vary for existing customers

3 Hours

Face-to-Face / Virtual Classroom

Course Information

Course Overview

To build an understanding of how to use emotional intelligence to manage the impact we have when engaging with, and influencing, our customers.

Target Audience

All Staff

Learning Outcomes

Understand the role emotional intelligence plays in empathising with and understanding customers and their needs
Demonstrate the benefits of being able to read emotions in faces and body language
Increase their awareness of their own emotions in different situations and how to manage those emotions positively
Identify various ways of using emotions in different situations and how to manage those emotions positively
Identify various ways of using emotions to connect with, persuade and manage people
Use tools and techniques that can boost emotional; intelligence

Assessment

Qualitative assessment by Tutor with exam test.

Book this course today

title