Customer Service Excellence | Premier Partnership

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Course Code: PP0099

Customer Service Excellence

£895.00

+VAT

£1,074.00

per course | +VAT | Prices may vary for existing customers

1 Day

12

Face-to-Face / Virtual Classroom

Course Information

Course Overview

To equip delegates with the skills, knowledge and techniques to be able to provide excellent service to both internal and external customer.

Target Audience

All Staff

Learning Outcomes

  • Have an understanding of what constitutes excellent customer service when dealing with both internal and external customers
  • Recognise some of the pitfalls which can adversely affect customer relations
  • Understand the importance of excellent communication skills when dealing with customers
  • Recognise the customer service role as an ambassador for an organisation
  • Improve levels of confidence in customer facing roles
  • Assessment

    Qualitative assessment by Tutor.

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