Conflict Management | Premier Partnership

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Course Code: PP0031

Conflict Management

£895.00

+VAT

£1,074.00

per course | +VAT | Prices may vary for existing customers

1 Day

12

Face-to-Face / Virtual Classroom

Course Information

Course Overview

To develop the capability to manage and de-escilate conflict.

Target Audience

All Staff

Learning Outcomes

  • Understand what conflict is
  • Recognise conflict behaviour
  • Understand the physical and psychological responses to threat
  • Recognise what drives behavious during conflict
  • Know the qualities of an effective manager of conflictskills of attuning and behaving assertively
  • Understand a conflict resolution model
  • Understad the stages of conflict and know what to do at each stage
  • See and reflect on conflict being managed unsuccessfully
  • See and reflect on conflict being de-escalated successfully
  • Create and practice scenarios relevant to your rolse and organisation
  • Assessment

    Qualitative assessment by Tutor.

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