This course is designed to introduce delegates to business writing skills.

To build an understanding of what assertiveness is and how to demonstrate both self-confidence and assertiveness at work.

To enable participants to understand pressure and stress, and develop their resilience to manage challenging times as effectively as possible.

To help delegates to understand the impact that individual communication styles have on other people and how improving these skills can make it easier to achieve the desired outcomes.

To help delegates to understand the impact that individual communication styles have on other people and how improving these skills can make it easier to achieve the desired outcomes.

To develop the capability to manage and de-escilate conflict.

The specific aim of this workshop is to explore ways of ensuring that the team culture supports the wellbeing of individuals and the performance of the team in hybrid workplace.

To develop an understanding of methods to improve creativity and demonstrate innovation, when solving work-related problems.

To equip delegates with the skills, knowledge and techniques to be able to provide excellent service to both internal and external customer.

To enable participants to take a structured approach to writing job applications and build confidence in applying for roles.

To develop the skills and awareness needed to decide when and how to delegate and who to delegate tasks to. In addition, delegates will have the opportunity to identify the actions needed for teams and individuals to feel empowered.

To enable delegates to prepare and lead meetings that are productive and outcome focused.

To enable participants to improve their reading speed, while ensuring key information is identified and retained.

To build an understanding of how to use emotional intelligence to manage the impact we have when engaging with, and influencing, our customers.

The specific aim of this workshop is to explore ways of ensuring effective communication and inclusion in a hybrid workplace.

To develop practical and appropriate facilitation skills to use in the workplace.

The aim of this programme is to provide an overview of why people may be difficult, the different types of conflict this can create and how to diffuse this.

The aim of this programme is to provide an overview of why people may be difficult, the different types of conflict this can create and how to diffuse this.

To help build employees competence and confidence when negotiation with internal colleagues and external contacts.

This course is designed to help delegates excel at interviews and learn how to relate to interviewers. It will provide tips on giving clear and evidence-based answers to create a positive impression in an interview.

To equip participants with the necessary skills and knowledge to manage projects.