Overall aim of the course is to help participants become more commercially aware. To give them the knowledge, skills and confidence to think and act commercially.

The training will be designed to assist the organisation with achieving an understanding of the ‘what, why and how’ of diversity, equality, equity and inclusion for all staff. This includes an exploration of what we mean by cultural competence, what are the cultural dynamics in society and within our oganisation? How do we recognise them? How can we apply the 4 Pillars to becoming a more culturally aware and competent organisation.

This course focusses on the protected characteristic of disability. It provides a space where delegates can explore best practice in managing disabled people, and is designed and delivered by a former wheelchair-user. It can act as a stand-alone module or be combined with three related workshops to create a comprehensive programme on Equality, Diversity and Inclusion.

This course is designed to implement the Organisations values though Customer Service Excellence.

The majority of managers already understand the basics of managing diverse teams, but this course will give them space to understand and explore their own issues in relationship to the topic and to discuss a range of approaches to build on their practice. It will also act as a refresher in a topic that is continually evolving. It can act as a stand-alone module or be combined with three related workshops to create a comprehensive programme.

Local authority teams are often more diverse than their private sector counterparts but what can be done to better harness that diversity and use it create a positive working culture in which everyone is enabled to perform at their best? This question is explored by the Inclusive Leadership course as delegates are enabled to apply current thinking and research to their own practice as managers. It can act as a stand-alone module or be combined with three related courses to create a comprehensive programme on Equality, Diversity and Inclusion.

The course provides an opportunity for managers involved in recruitment to consider the implications of equality legislation and best practice.  Delegates will update their learning and have an opportunity to enliven their understanding of reaching and recruiting the best talent for each role.  It can act as a stand-alone module or be combined with three related workshops to create a comprehensive programme on Equality, Diversity and Inclusion.