The courses were well structured, covered all relevant points, and were presented in an articulate manner. Our staff were presented with valuable ideas and strategies on how to deal with difficult customers in challenging circumstances. After completing these courses, we have observed staff dealing with challenges in difficult situations and a reduction in incidents of this nature.
Funding was very tight to enable us to move the programmes to an online learning environment which would make them much more user friendly and accessible to our service users. We were very lucky to be able to form a partnership with Premier Partnership and our experience of working with them has been excellent! They have developed our Virtual Learning Environment in line with our requirements and have also part-funded the project!
I’m a great ambassador for ODP and believe it has been the best learning experience for me in my 30+ years as a civil servant.
My team and I take time to meet and reflect after each training session, this has made a big difference to the success of our sessions as we are identifying improvements and putting them into place sooner than before.
Premier Partnership has supported us in our ambition to deliver an improved training experience including the pivot to classroom training for 22,500 people.
This has resulted in us collectively training c.34,000 people (classroom and digital) and delivering c.900 virtual upskilling sessions (including the digital webinars) during the 12-week training window.
Premier Partnership’s managed training service provides us with a ‘one stop shop’ for all of our L&D needs, streamlining the procurement, management and delivery of learning solutions across the organisation.
