Terms & Conditions
WEBSITE TERMS AND CONDITIONS
THESE TERMS
What these terms cover. These are the terms and conditions on which we supply services to you, whether these are training services (in the form of one-off solutions or programmes of face-to-face training courses (with associated course materials), examinations and/or certifications) or e-learning or digital content (such as pre-recorded online training courses and/or online training programmes delivered virtually).
Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you believe there is an error in these terms, please contact us to discuss.
ABOUT US
Who we are. We are Premier People Solutions Limited t/as Premier Partnership Ltd (company number 05997338), a company registered in England and Wales. Our registered office and main trading address is 3 Derwent House, Richmond Business Park, Sidings Court, Doncaster, South Yorkshire, DN4 5NL. Our VAT number is 927-5176-04. We operate the website www.premier-partnership.co.uk.
Contacting us. You can contact us by telephone on 01302 369700 or by email at enquiries@premier-partnership.co.uk.
How we may contact you. If we need to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided in your booking.
PAYMENT TERMS
Payment terms are 14 calendar days from the date of invoice. However, full payment must be received a minimum of 7 calendar days before the course begins. Materials and login details (where applicable) will not be issued until payment has been received. Premier Partnership reserves the right to refuse admittance to a course until payment has been received.
Premier Partnership reserves the right to cancel or alter the dates, venue, delivery method, or trainer(s) for any service. This includes moving classroom courses to online delivery where providing a physical classroom environment is not reasonably possible. In the event of a cancellation, bookings will normally be transferred to the next available date at the same venue, unless the learner requests otherwise.
CANCELLATIONS AND DEFERRALS
If a booking is cancelled or deferred by the learner, the following charges apply. These also apply to in-house training services cancelled or deferred by the learner:
Notice Given
% of Fee Charged
More than 28 calendar days
0%
15-28 calendar days
50%
1-14 calendar days
75%
Cancellation/Non-attendnce without notice
100%
Premier Partnership reserves the right to charge a £30 administration fee for each cancellation or deferral. Cancellations/deferrals are accepted if received at least 7 calendar days before the course start date and must be confirmed immediately in writing. For cancellations/deferrals within 7 calendar days of the course start date, Premier Partnership reserves the right to pass on any learner fees incurred.
Bookings are confirmed once submitted and are subject to the cancellation terms above. Provisional bookings are not permitted.
Fees quoted are correct at the time of publication, but Premier Partnership reserves the right to amend fees at any time.
CLASSROOM COURSES
While we aim to maintain ideal learner-to-tutor ratios, this is not always possible. The final decision on the number of learners per course rests with Premier Partnership.
We reserve the right to deliver a course using one or multiple trainers. While we will aim to ensure consistency, this may not always be practical.
Course materials are maintained through rigorous quality procedures; however, Premier Partnership cannot be held responsible for any errors or omissions.
Premier Partnership is not responsible for unforeseen circumstances (including events beyond our reasonable control) that impact course delivery. We will work with the learner to resolve issues wherever possible.
We aim to maintain venues as listed on our website, but reserve the right to change the venue at any time. Learners will be notified of any changes.
E-LEARNING TRAINING COURSES
Invoices will be issued immediately upon receipt of booking forms.
Login details and access to e-learning courses or audio books are provided only upon receipt of payment.
No refunds or cancellations can be offered once login and access details have been issued.
AWARDING BODY SOLUTIONS
Upon booking, learners will be registered with the relevant awarding body. Learners must complete initial assessments following the booking of the training.
Support is provided from enrolment for the duration of the qualification. If a qualification is not completed within the specified timeframe, you may request an extension, but additional fees may apply, and approval is not guaranteed.
IN-HOUSE TRAINING ON CLIENT PREMISES
Clients must provide:
– A suitable training room, large enough for all attendees
– Lunch and refreshments (if applicable)
– A projector, flipchart, and pens
– Appropriate toilet and washing facilities
GOVERNING LAW
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
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