Managing Difficult Conversations

Overview

This course is designed to help participants develop skills and confidence to tackle challenging conversations, which may arise from managing change and/or performance of teams and individuals.

Learning

• Identify why some conversations may be defined as difficult.
• Describe the steps involved in planning for these conversations.
• Demonstrate the skills needed for these conversations and achieve the outcomes required.
• Review the specific situations that they find most challenging and have developed strategies for dealing with these.

Assessment

Qualitative assessment by tutor (For example: observations or demonstrations throughout course)