Managing Difficult Conversations

Overview

This course is designed to help participants develop skills and confidence to tackle challenging conversations, which may arise from managing change and/or performance of teams and individuals.

Learning

• Identify why some conversations may be defined as difficult.
• Describe the steps involved in planning for these conversations.
• Demonstrate the skills needed for these conversations and achieve the outcomes required.
• Review the specific situations that they find most challenging and have developed strategies for dealing with these.

Assessment

Qualitative assessment by tutor (For example: observations or demonstrations throughout course)

Trigger Warning:

This course contains material that addresses sensitive subjects, including but not limited to violence, abuse, mental health issues, discrimination, and trauma. Some participants may find certain content distressing. Individuals are encouraged to prioritise their wellbeing and may take a break or step away from the session at any time. Support is available through internal organisational channels and external professional services. A list of relevant support resources will be provided at the conclusion of the session.