ITIL4 Specialist: Create, Deliver and Support Training  Face-to-Face / Virtual Classroom

This ITIL 4 Specialist: Create, Deliver, and Support (CDS) course covers the ‘core’ service management activities and the ‘creation’ of services. It focuses on integrating different value streams and activities to create, deliver, and support IT-enabled products and services while also covering supporting practices, methods, and tools and an understanding of service quality and improvement methods.

In this ITIL 4 Specialist course, you will learn how to: Plan and build a service value stream to create, deliver and support service. Identify how relevant ITIL practices contribute to the creation, delivery, and support across the SVS and value streams. Create, deliver, and support services. Practice exams, prep questions, and additional resources are included.

ITIL 4 Specialist Certification Information. The course prepares you for the ITIL 4 Specialist: Create, Deliver, and Support exam, one of five exams needed to achieve ITIL 4 Managing Professional (MP) Certification. You will be provided with an exam voucher for each exam and a link to register and schedule your online exam sessions with the PeopleCert® web proctoring service. You will take your exams after you have completed your training course. Visit the PeopleCert website for more information on the logistics of taking your web-proctored exam with PeopleCert.