ITIL® 4 Foundation Certificate in IT Service Management  Face-to-Face / Virtual Classroom

The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation. It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.

ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.

The course comprises interactive learning sessions, exercises that reinforce the knowledge gained and practice exam questions. In preparation for taking the exam, delegates will need to plan to spend 90-120 minutes each evening on revision and example examination questions.

At the end of this three-day course, attendees will have an understanding of the following:

Key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps and other practices, and how these enable business value to be co-created

The seven guiding principles of ITIL 4

ITIL service value system

The four dimensions of service management

The ITIL practices with a focus on 15 of these, of which 7 will be covered in detail