Influencing and Persuading – Virtual

Overview

To help build employees competence and confidence when negotiation with internal colleagues and external contacts.

Learning

By the end of this course participants will understand:
• Considered the preparation required for effective negotiating.
• Discussed the usual stages and structure of a negotiation.
• Explored the skills and behaviours needed to become effective negotiators.
• Gained an insight to the process of negotiation.
• Identified various ways of handling potentially challenging tactics.

Assessment

Qualitative assessment by tutor (For example: observations or demonstrations throughout course)