Customer Service Excellence

Overview

To equip delegates with the skills, knowledge and techniques to be able to provide excellent customer service to both internal and external customers.

Learning

• Have an understanding of what constitutes excellent customer service when dealing with both internal and external customers.
• Recognise some of the pitfalls which can adversely affect customer relations.
• Understand the importance of excellent communication skills when dealing with customers.
• Recognise the customer service role as an ambassador for an organisation.
• Improve levels of confidence in customer facing roles.

Assessment

Qualitative assessment by tutor (For example: observations or demonstrations throughout course)