Communication Skills

Overview

To help delegates to understand the impact that individual communication styles have on other people and how improving these skills can make it easier to achieve the desired outcomes.

Learning

• Describe how we communicate.
• Explain the impact of individual style.
• Build and maintain rapport.
• Develop effective listening skills.
• Use questioning techniques to understand others.
• Respond to non
• verbal communication.
• Have flexible responses in order to stay in control.
• Deliver the message confidently.

Assessment

Qualitative assessment by tutor (For example: observations or demonstrations throughout course)