Customer Service Excellence

Overview

To equip delegates with the skills, knowledge and techniques to be able to provide excellent customer service to both internal and external customers.

Learning

By the end of this course delegates will understand:
• Have an understanding of what constitutes excellent customer service when dealing with both internal and external customers.
• Recognise some of the pitfalls which can adversely affect customer relations.
• Understand the importance of excellent communication skills when dealing with customers.
• Recognise the customer service role as an ambassador for an organisation.
• Improve levels of confidence in customer facing roles.

Assessment

Qualitative assessment by tutor (For example: observations or demonstrations throughout course)