Communication Skills (1 Day)

Overview

To help delegates to understand the impact that individual communication styles have on other people and how improving these skills can make it easier to achieve the desired outcomes.

Learning

By the end of this workshop delegates will be able to:
Identify key components of the communication process and how messages can be distorted

Identify the effect of personal communication styles when interacting

Demonstrate how to build and maintain rapport

Demonstrate effective listening skills

Explain a range of questioning techniques to gather information and support understanding

Interpret and respond to non-verbal cues

Adapt communication styles to maintain effective and controlled conversations

Communicate messages with clarity and confidence

Assessment

Qualitative assessment by tutor (For example: observations or demonstrations throughout course)