Keeping Safe
Course code: PP-3042
Overview
To give delegates the tools to keep safe while carryout their duties.
Learning
- Following the event Participants will be able to:
- Demonstrate practical ways to prevent difficult situations from arising.
- Demonstrate how to use the techniques to defuse difficult situations.
- Demonstrate how to approach customers to maintain and restore calm to an inappropriate situation.
- Demonstrate how to safely alert help and remove oneself from difficult situations.
Assessment
Qualitative assessment by tutor (For example: observations or demonstrations throughout course)
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