Handling Difficult People

Overview

The aim of this course is to provide an overview of why people may be difficult, the different types of conflict this can create and how to diffuse this

Learning

• At the end of this course, delegates will be able to:
• Understand different styles of behaviour
• aggressive, passive, and assertive?
• Understand the different types of difficult people and how to deal with them?
• Understand yourself and your reaction to difficult people.
• Develop interpersonal skills to deal with difficult people and situations?
• Identify own behavioural and communication style?
• Understand and practice effective communication with others?
• Be able and willing to give and receive honest feedback from others.

Assessment

Qualitative assessment by tutor (For example: observations or demonstrations throughout course)