Handling Difficult People

Overview

The aim of this course is to provide an overview of why people may be difficult, the different types of conflict this can create and how to diffuse this

Learning

• At the end of this course, delegates will be able to:
• Understand different styles of behaviour
• aggressive, passive, and assertive?
• Understand the different types of difficult people and how to deal with them?
• Understand yourself and your reaction to difficult people.
• Develop interpersonal skills to deal with difficult people and situations?
• Identify own behavioural and communication style?
• Understand and practice effective communication with others?
• Be able and willing to give and receive honest feedback from others.

Assessment

Qualitative assessment by tutor (For example: observations or demonstrations throughout course)

Trigger Warning:
This course contains material that addresses sensitive subjects, including but not limited to violence, abuse, mental health issues, discrimination, and trauma. Some participants may find certain content distressing. Individuals are encouraged to prioritise their wellbeing and may take a break or step away from the session at any time. Support is available through internal organisational channels and external professional services. A list of relevant support resources will be provided at the conclusion of the session.