Excellence in Relationship Management

Overview

This highly interactive and practical 2-day course will enable you to understand and develop your influencing style, helping you to communicate more effectively with your customers and colleagues. You will build a toolkit that will enable you to recognise other peoples’ influencing and communication styles and adjust your style to succeed in moving issues and solutions forward effectively.

Learning

• By the end of the workshop you will be able to:
• Fully understand your primary influence and persuasion style and how it impacts on others.
• Develop a strategy that will assist when communicating with others to achieve your ideal outcome.
• Use enhanced persuasion skills to act as an opinion shaper amongst your customers and colleagues.
• Develop a practical toolkit that will aid handling difficult behaviours and challenging situations.
• Ensure that you understand and deliver both tangible and intangible benefits to your customers.

Assessment

Qualitative assessment by tutor (For example: observations or demonstrations throughout course)