Assertiveness Skills for Managers

Overview

To develop the skills needed by delegates to be assertive in their dealings with other people.

Learning

• At the end of this workshop delegates will be able to
• Describe the difference between passive, aggressive and assertive behaviour.
• Understand characteristics and benefits of assertive behaviour.
• Identify own behavioural style and its effect on others.
• Explore how to manage situations in an assertive way, particularly stressful situations.
• Understanding Transactional Analysis and how to avoid creating emotions in others.
• Understanding passive, aggressive and passive
• aggressive behaviour and how to cope and respond to each type of behaviour.
• Give effective feedback.
• Identify and practice the necessary skills related to workplace.

Assessment

Qualitative assessment by tutor (For example: observations or demonstrations throughout course)