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Operational Delivery Profession within the Civil Service

The Operational Delivery Profession within the Civil Service is working with Premier Partnership to offer qualifications that underpin management skills in an Operational Delivery environment. These valued qualifications are recognised both internally and externally to the Civil Service and are accredited by the Chartered Management Institute (CMI).

Premier Partnership is the approved centre for the delivery of CMI qualifications to Civil Service Learning and is managing the accreditation programme for the Operational Delivery Profession. Working closely with both Civil Service Learning and CMI, we have developed innovative flexible assessment methods that fit in with the busy managers day-to-day workloads and objectives and reflect the different levels of management and leadership within the profession.

Premier’s team are available to guide candidates and their Line Managers through the assessment process of their chosen qualifications, provide support throughout the process and assist successful candidates to achieve Chartered Status.

The accredited pathways have been assessed and approved by CMI. They are based on workshops, assignments, presentations, e-learning and workplace learning activities. This offers a comprehensive learning journey through the skills and behaviours needed to manage successfully in the dynamic Operational Delivery Profession within today’s Civil Service.

What is operational delivery?

The operational delivery profession within the Civil Service is made up of more than 280,000 employees who are the outward face of government, providing day-to-day services to citizens.

People in the operational delivery profession do an essential job, helping customers to access services and meet their obligations. Operational delivery professionals shape the views of people towards government through their experience of services and work hard to ensure the public receives the best possible service the government has to offer.

Operational delivery professionals work in many different departments and agencies across the UK, within a variety of functions such as:

  • Face-to-face roles (such as interview officers for passports at the Identity and Passport Service)
  • Contact centre roles (such as call centre advisers on tax credits in HM Revenue & Customs)
  • Processing roles (such as pensions administrators at the Department for Work and Pensions).