Customer Service on The Telephone

Develops the skills needed to deal with customers on the telephone.

Who is this for?

All Staff.

Course objectives

By the end of the workshop delegates will be able to:

  • demonstrate all of the interpersonal skills needed to give a courteous, caring and professional service to customers
  • remain in control of telephone calls
  • demonstrate the ability to provide customers with jargon-free advice and information
  • provide a high quality telephone service to internal customers.

How to book on this course

Please contact us to book this course. If you have any questions about the course one of our subject matter experts will be happy to help