This course offers learners the opportunity to develop the skills needed to deal with customers on the telephone.

Who is this for?

All Staff

Course objectives

At the end of the course delegates will be able to:

  • demonstrate all of the interpersonal skills needed to give a courteous, caring and professional service to customers
  • remain in control of phone calls
  • demonstrate the ability to provide customers with jargon free advice and information
  • provide a high quality telephone service to internal customers..

How to book on this course

Please contact us to book this course. If you have any questions about the course one of our subject matter experts will be happy to help