DVLA (Driver & Vehicle Licensing Agency)

Stress Management Training

What we were Required

We were contracted by the DVLA to design and deliver a suite of 4 stress training courses including ‘Stress and the Director’, ‘Stress and the Line Manager’, ‘Risk Assessing Stress’ and ‘How people cope with stress’.

All products consisted of intranet based pre-learning, one-day classroom delivery and further support through the internal safety team.

Design

The products were designed working closely and in partnership with the learning and development team, the health and safety team and the trade union.

The products were tailored to the needs of the DVLA and made considerable reference to relevant internal policies including the stress policy, the managing absence policy and occupational health procedures.

The events were highly participative in nature with role-play being a key feature of all products.

Delivery

The events were piloted in the spring of 2009 and rolled out shortly thereafter with very little amendments required.
To date over 700 managers have attended the events including the entire board attending the ‘Directing Stress’ event.
Our expert team of safety consultants both employed and associate deliver the programme, which has been extremely well received.

Outcome

The designed and the delivery process enabled our consultants to have considerable access to key stakeholders within the DVLA and as a result we were able to offer advice and guidance on how stress can be managed and as a result the DVLA modified many of its polices and stress management processes.
Evaluation of the suite of products has so far resulted in over 90% of delegates being satisfied or very satisfied with the training.