NHS connecting for Health
We have worked closely with NHS Connecting for Health. They wanted to shift from the model of delivering longer workshops containing a mixture of skills and knowledge element, to a bite sized approach focusing on skill development. Course duration ranged from 1 day to 3 days
We reviewed their current and future needs, reviewing a wide array of existing information plus conducting some additional needs analysis such as focus groups. The result was a blended learning approach with the face to face element limited to 4 hours with one exception which required more intensive skills practice with focused support.
The courses needed included:
- Effective Planning
- Positive Environments
- Effective Leadership
- Managing Change
- Engaging your Team
- Handling Conflict
- Difficult Conversations
- Performance & Feedback
- Effective Meetings
- Managing Stress
- Equality and Diversity
- Presentation Skills
What was the Outcome
The training products delivered within this contract are gradually changing the ethos of the organisation with a greater focus on partnership working and relationship management internally and externally.
The level 2 evaluations to date show a demonstrable shift towards greater understanding of interpersonal skills and competencies that foster the ethos of partnership working in a culture that has previously seen itself as isolated from the rest of the NHS.
Management Training for NHS Blood & Transplant (NHSBT)
NHSBT employs over 7000 people across the UK. “Communication Leaders” training was designed for very senior managers to assist them in the dissemination of the new vision for the organisation. In some instances the managers were expected to convey bad news, in others radical changes and as a result the product gave these managers the opportunity to hone their communication skills.
Influencing Skills for the Office of Fair Trade
It is commonly understood within OFT that improved influencing skills will help to raise the importance of issues, gain action and contribute to the achievement of objectives.
Analysts are a key group within OFT, working in such roles as economists, accountants and statisticians. Their ability to influence effectively is central to galvanising support and generating action. A number of analysts wished to develop their skills in explaining complex analysis to non-specialists, in influencing and persuasion.